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About Us / Contact Us

Alex's Parts is a online engine parts distributor who specializes in valve train parts.

Alex has over 36 years experience in the engine business, a great deal of knowledge has accumulated over this time. In a world where knowledgeable mom and pop shops are few and far between, Alex's Parts still offers good old fashioned customer service.

If you have a question, the best way to get an answer is to use the "Contact Us" tab at the top of the page to email us. We have quick email response times and normally answer emails quickly.

If you do choose to use the phone, please do not leave a message- instead just call back later. Alex has little free time to return phone calls so please use the contact us link instead of leaving a message. Be sure to check to time zone map at the bottom of this page to compare time zones.

Standard Business Hours are: Monday through Friday. 10:00 AM - 4:45 PM Pacific time zone. (California)

Order online: Place your order online and get the best possible price.

When the time comes to place your order, it should be completed online. Customers can pay using their M/C, Visa credit, debit or gift cards. Online ordering offers the lowest possible costs.

Phone Orders:  +$4.00 service charge is added to all phone orders. Order online and save!

Due to the added expense of processing orders over the phone, there will be a $4.00 service charge added to all phone orders. Phone orders cost us more to process and slow down the number of orders we can complete per day. Buyers can avoid paying this fee simply by entering their order online instead of over the phone. Save money by placing your order online.

Once an order has been placed on the site, automated messages are sent to the customers email address. Please be sure to enter a valid email address and one which you check daily. We are an internet company, we do business online and use email to communicate.

Order Processing Time:

Although we do ship some orders the same or next day, many will take additional days to process. Small orders will usually ship faster than larger ones. Please note that all spring kits are custom assembled and are not sitting on the shelf. We ask our customers to place their orders 7 days before the time they need the parts as most orders will arrive within a week from the date they are placed. (except during Holidays, Peak Season and Bad Weather) If you find yourself in a hurry, contact us about our optional rush service. (extra cost)

Tracking:

Once an order has shipped, tracking numbers are emailed and entered into the customers order where they can be viewed simply by logging into their account. 

 

Location:

We are located in Shingle Springs California and are on the Pacific time zone.

Our mailing address is:

  1. Alex's Parts
  2. PO Box 10
  3. Shingle Springs CA 95682
  4. USA

Standard Business Hours are: Monday through Friday. 10:00AM - 4:45PM Pacific time zone. (California)

Closed on weekends and all major holidays however, if you have a question, please email us.


-------->Please make note of any time zone differences.<--------

  • Office: 530 672-8369 (Please do not leave a message, it's best to call again later or email instead)
  • Email: Use the message option at the bottom of our contact us page.

PLEASE USE THE MAP BELOW TO DETERMINE ANY DIFFERENCE IN TIME BETWEEN ZONES- WE ARE ON PACIFIC TIME.

The best times to call is between 10:00AM - 4:15PM Pacific time.

NOTE: We do not offer a retail store front or a will-call deck for customers to come and pick up orders, all orders are shipped including local orders. Please do not ask us for a local pick up.

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