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Returns & Cancellations

Cancellations:

If a cancellation is required, please message us as soon as possible. Orders which are cancelled and need a refund back to the their payment source will be charged an administration fee. The admin fee helps recoup costs associated with electronic payment refunds, labor needed to put items back into stock, cancel invoices and to adjust inventory levels. Minimum cancellation fee is $5.00 with a maximum of $10.00 for orders which have been packaged and labeled for shipment but have not been turned over to the shipping carrier. Orders which have already shipped cannot be cancelled. To avoid having to pay a cancellation fee, ask us to place a credit onto your alexsparts.com account for future use instead of having the funds go back to the original payment source. There is no fee to have the funds credited to your alexsparts.com account.

Orders which have not been paid can be cancelled at no cost.

Order amendments:

If you need to amend your order, please contact us with your request. We will do what we can to help amend your order. Orders which have already been processed cannot be ammended. There is no fee for amendments.

Return Policy; Up to 60 days

Refunds: An administration fee of $5.00 - $10.00 will be deducted from any refund initiated by the buyer.

The admin fee helps recoup costs associated with electronic payment refunds, labor associated with inspection, returning items back into stock, accounting adjustments and correcting inventory levels. Minimum return fee is $5.00 for returns up to $99.99 and $10.00 for orders over $100.00

Some items cannot be returned; Items not allowed for return are: Tools, pushrods, custom made valves, valve spring shims, seals, valve locks, engine bearings and electrical parts. Any item(s) which has been installed cannot be returned. We closely examine and inspect all returns and can easily identify any item(s) which have been installed. Special order or custom machined items may not be returned. Qualified buyers may return select new, uninstalled qualified items within 30 days of shipment for a refund (less any applicable fees) to the original payment source. (day shipped out to day received in) Sealed product packaging which has been opened or has been torn, written on of otherwise defaced is subject to a re-packaging fee of $5.00-$10.00. Items received for return between 30-45 days after shipment will be subject to a 25% return processing / restocking fee plus any applicable repackaging/sealing charges. Items received between 45 to 60 days will be assessed a 50% return fee. After 60 days of shipment, no returns/refunds are allowed for any reason. Shipping costs are not refundable; it is the buyer's responsibility to pay all shipping related costs.

Buy & Try: We discourage buyers from engaging in ordering parts for test fitting with intent to return the items they didn't use. An example of this might be ordering several different lengths of pushrods for test fitting. Anyone suspected of buy & try will be denied the privilege of making a return. Please select only items you can use or want to keep in inventory. If we receive an item for return which is suspected as installed, the buyer will be responsible for the rejected items return to buyer shipping costs. Rejected items where the return to buyer shipping costs have not been funded by the buyer will be considered abandoned or forfeited then discarded 14 days after rejection notice. Due to the high cost of international shipping, purchases made from countries other than the USA, any item(s) which requires return for exchange or correction will be the buyer's responsibility to fund the costs of return shipping. All return or exchange postage or shipping costs will be funded by the buyer, even if product received was due to our or our supplier's error. Return postage and/or shipping insurance is the buyer's responsibility. Returns received; damaged or returns lost in transit will remain the buyer's or buyer's insurance carriers full responsibility.

Noxious Odor Free: Returns must be received in odor free condition. Returns received with offensive odors (tobacco smoke, perfume, etc) will require deodorizing at the cost of the buyer. We reserve the right to deny a refund if the parts stink upon return.

Delivery: We do not offer any guarantee for delivery date, express or otherwise. Once orders are shipped, the parcel is in the hands of the shipping carrier, we do not have power over the final delivery date. We guarantee you will receive your merchandise but cannot specify the exact date.

 

Buyers interested in making a return; simply login onto your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll contact you via e-mail with further return processing details. This return policy is subject to change without notice and supersedes any and all payment provider's policy.